When your site gets hacked its a horrible feeling. Imagine all the content on your homepage has been changed or links are pointing to another, dodgy website.
The first thing you want to do is login and change it. Why can’t you login? Because the hacker has admin access they’ve deleted your user account and hijacked the site. The only thing you can do is get in touch with your hosting company and ask them to roll it back to an earlier version.
But… does your host provide backups? If so, how far back do they go? What if they don’t? What happens now?
Our website maintenance & security package backs up both your website files (the uploads and theme folders) and your database. This means we can roll back your site to an earlier version quite quickly.
We’ll still need to find out how your site got hacked; it may be because of a plugin (not necessarily because it needs updating, some are just poorly coded), someone may have intercepted user details to login (maybe your machine was key-logged or a password manager was compromised) or it may have been via your hosting account.
Again, our website maintenance & security package will enable us to dedicated a certain amount of time in attempting to isolate the issue and remedy it where possible.